iSpyNOW Remote Monitoring Solution Frequently Asked Questions

If there is a question you have that is not answered here, please contact our support staff by sending us an email. We will respond within 24 hours but typically within 4 hours. Click here to email support!

1. What versions of Windows can iSpyNOW run on?

iSpyNOW is fully functional on all windows platforms. I.E. Windows 95/98/ME/NT/2000/XP operating systems. Our application has been tested many times to ensure it works 100% with your operating system.

2. Can I view logs in real time with iSpyNOW?

All logged files can be viewed in real time. iSpyNOW will upload all logs every 2 minutes ensuring your logs are fresh and accurately up to date!

3. How do I install iSpyNOW remotely?

iSpyNOW was made to be very user friendly. The iSpyNOW application can be completely configured in your user control panel online. Once your configuration is complete you must download the application to your PC. To remotely install iSpyNOW 3.0 you must attach the monitoring module to an e-mail and send that e-mail to the PC you intend to monitor! Once the user runs that e-mail attachment, iSpyNOW will secretly deploy on their system and begin monitoring.

4. Will users know iSpyNOW is installed once they execute it?

iSpyNOW's installation will not be detected if you have configured the application with the "No Splash Screen Option" in your control panel. If you did add the splash screen, users on the target machine will receive your custom warning message once the application is executed or initiated on startup of that PC.

5. How do I view the logged information?

Each iSpyNOW member receives their own personal iSpyNOW control panel console for viewing logs. Unlike other products our server centralizes member information and dynamically stores that information after your purchase. If you are having difficulty finding your username and password please read the e-mail you received upon purchase. This e-mail will explain what is needed to setup your iSpyNOW members account. This is where you will obtain your login information. All of this is done dynamically online!

6. Can anyone view my log files?

Your log files are safe and secure on our server. You are the only one who can view your logged information inside your iSpyNOW control panel console with your username and password you have created during signup. If for any reason you would like to change your password this can be done anytime inside your control panel.

7. Can iSpyNOW be detected by Norton or Mcafee?

Of course not! Unlike many "Knock off products" iSpyNOW is a professional monitoring application and is not detected by any virus scanners. This includes Norton and Mcafee!

8. Can iSpyNOW work on any Internet connection?

Yes, unlike other products iSpyNOW can work on any Internet connection. This includes Lan, Dsl, Cable, T1, or dial up connections.

9. I can not download my configured module - why?

When you attempt to download your iSpyNOW configured module, ensure that you enter in your exact username and password when you are prompted to by a "Login" box. This protects your module from being downloaded by potential unauthorized users. If you do NOT type in your username/password, you will NOT be able to download your module!

10. How does the iSpyNOW module get onto a remote PC?

There are multiple methods you can use to get the file on the remote machine. The most widely used option is to send it via e-mail, and have the remote user execute it (keep in mind, once it is executed, they will NOT be prompted with any dialogs or windows. iSpyNOW will begin monitoring their machine in 100% stealth).

The other options would be to manually run the file on the target machine, or copy it to a floppy disk or CD, take it to the machine, and run it yourself. The possibilities are endless - however, once the module is executed, it will continue recording until YOU stop it from doing so!

11. How can I stop iSpyNOW from recording data on a remote PC??

To stop iSpyNOW from recording a user, simply select that user from inside the iSpyNOW control panel (after you have logged into your account). Once the user is selected (the user which you wish to no longer monitor), select "Uninstall iSpyNOW" from the left hand column. iSpyNOW will be removed off that PC immediately the next time it connects to the central iSpyNOW server!

12. How do I clear the logs for a recorded user?

To stop clear the log data iSpyNOW has recorded from a user, simply select that user from inside the iSpyNOW control panel (after you have logged into your account). Once the user is selected (the user which you wish to no longer monitor), select "Clear All Logs" from the left hand column. All of the logs iSpyNOW has created on both the server, and on the users machine, will be cleared immediately.

13. How can I stop iSpyNOW from recording data on a remote PC??

To stop iSpyNOW from recording a user, simply select that user from inside the iSpyNOW control panel (after you have logged into your account). Once the user is selected (the user which you wish to no longer monitor), select "Uninstall iSpyNOW" from the left hand column. iSpyNOW will be removed off that PC immediately the next time it connects to the central iSpyNOW server!

14. My username and password are NOT being accepted...help!!

Ensure that when you login to your iSpyNOW Member Account, that you are using your EXACT username and password that you created when you purchased the software. All usernames and passwords are case sensitive.

15. I forget my iSpyNOW Member Account password - how do I get it back?

If you forget your iSpyNOW Member Account password, you can use the Forgotten Password utility to have it automatically e-mailed back to you.

16. How often are logs updated?

All recorded iSpyNOW logs are updated server wide ever 4-8 minutes (it is done at random intervals). It is best to check logs everyone once and a while - as it may take extra time for the logs to upload if the user is on a dial up connection.

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